Frequently Asked Questions
๐ Where are you based?
Weโre proudly based in Kerikeri, New Zealand.
We currently only ship within NZ.
๐ผ What ages are your tumblers for?
Our tumblers are made for all stages of life:
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Mini (9oz Silicone): Perfect for babies and toddlers.
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Junior (14oz Stainless Steel): Great for kids, teens โ and even adults on the go.
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Classic (30oz Stainless Steel): Ideal for grown-ups who need serious hydration.
๐ง Are your tumblers leak-proof?
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The Classic (30oz) and upcoming 40oz tumblers feature leak-proof lids and straws.
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The Junior (14oz) tumbler is not leak-proof โ itโs just super cute!
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The Mini (9oz Silicone) is spill-resistant, but not 100% leak-proof due to its soft spout design.
๐งผ How do I clean the tumblers?
Mini (9oz Silicone):
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Dishwasher safe โ top rack recommended.
Junior & Classic (Stainless Steel):
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Hand wash with warm, soapy water and dry thoroughly.
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For odours, fill with warm water and add a splash of white vinegar or a bit of baking soda.
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Soak for a few hours, rinse well, and air dry.
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Still smells? Soak longer โ it works naturally!
๐ฑ Are your products BPA-free and safe?
Yes! All Tricky Cheeky products are made from non-toxic, BPA-free, food-grade materials. Safe for your family โ always.
๐ Do you ship internationally?
Not yet โ we currently only ship within New Zealand.
๐ Whatโs your return policy?
We accept returns on unused items in original packaging within 30 days of delivery.
Got a problem? Email us โ weโre happy to help.
๐ How can I contact you?
You can reach us anytime at hello@trickycheekyclub.com โ weโd love to hear from you!