Frequently Asked Questions

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How much does Shipping cost?
  • Orders under $80: Shipping is a flat rate of $7.99.
  • Orders over $80+: Enjoy FREE shipping!
Do you ship internationally?

Not yet – we currently only ship within New Zealand.

How can I track my order?

Once your order is dispatched, you'll receive an email with your tracking link so you can follow your package's journey.

What’s your return policy?

We accept returns on unused items in original packaging within 30 days of delivery.
Got a problem? Email us – we’re happy to help.

Products

Below are some common questions about our products

What ages are your tumblers for?

Our tumblers are made for all stages of life:

  • Mini (9oz Silicone): Perfect for babies and toddlers.
  • Junior (14oz Stainless Steel): Great for kids, teens – and even adults on the go.
  • Classic (30oz Stainless Steel): Ideal for grown-ups who need serious hydration.
Are your tumblers leak-proof?
  • The Classic (30oz) and upcoming 40oz tumblers feature leak-proof lids and straws.
  • The Junior (14oz) tumbler is not leak-proof – it’s just super cute!
  • The Mini (9oz Silicone) is spill-resistant, but not 100% leak-proof due to its soft spout design.
How do I clean the tumblers?

Mini (9oz Silicone):

  • Dishwasher safe – top rack recommended.

Junior & Classic (Stainless Steel):

  • Hand wash with warm, soapy water and dry thoroughly.
  • For odours, fill with warm water and add a splash of white vinegar or a bit of baking soda.
  • Soak for a few hours, rinse well, and air dry.
  • Still smells? Soak longer – it works naturally!
Are your products BPA-free and safe?

Yes! All Tricky Cheeky products are made fromnon-toxic, BPA-free, food-grade materials. Safe for your family – always.